Privacy Policy

The Lazy Mermaid Murals ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit thelazymermaid.nz (the "Site") or otherwise interact with us, in accordance with the Privacy Act 2020 (New Zealand).

By using the Site or providing us with your personal information, you agree to the collection and use of that information as described in this policy.

1. Information we collect

We may collect the following categories of personal information:

• Contact details - name, email address, phone number, and physical or postal address, when you submit an enquiry through our contact form or communicate with us directly.
• Project information - details about your space, mural concept, wall size, budget range, and any photos or measurements you choose to share with us.
• Payment information - deposit and invoice records processed through our third-party payment providers. We do not store full payment card details on our own servers.
• Technical information - IP address, browser type, device information, pages visited and referring URLs, collected automatically through standard web analytics when you browse the Site.

2. How we use your information

We use the personal information we collect to:

• Respond to enquiries and provide quotes for mural work
• Arrange site visits, consultations and project scheduling
• Prepare and manage contracts, invoices and deposits
• Communicate with you throughout the design and painting process
• Improve and maintain the Site
• Comply with our legal and regulatory obligations

We do not sell your personal information to third parties.

3. Sharing your information

We may share your personal information with trusted third-party service providers who assist us in operating the Site and running our business, including:

• Website hosting and content management providers
• Email and communication service providers
• Payment processing providers
• Accounting and invoicing software

These providers only receive the information necessary to perform their function and are required to handle it in accordance with applicable privacy laws. We do not permit them to use your information for their own marketing purposes.

4. Cookies and analytics

The Site may use cookies and similar tracking technologies to understand how visitors use the Site and to improve its performance. You can disable cookies through your browser settings, though this may affect the functionality of the Site.

5. Data storage and security

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, modification or disclosure. Personal information may be stored on servers located in New Zealand or overseas, operated by our hosting and infrastructure providers.

6. Your rights

Under the Privacy Act 2020, you have the right to access the personal information we hold about you and to request that it be corrected if it is inaccurate. To make such a request, please contact us using the details below.

7. Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after any changes constitutes acceptance of the revised policy.

9. Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights under the Privacy Act 2020, please contact us at Sarah.thelazymermaid@gmail.com.